Gloucestershire Fire & Rescue Service (GFRS) has announced that, as of 1st August 2015, it will not be responding to calls automatically generated by a fire alarm at any time.

In a statement released by the GFRS which states it will not respond unless:

  • Your premises are automatically exempted. This includes any premises that hold a sleeping risk. The list of exempt premises can be found here
  • A temporary exemption has been granted for your premises (under exceptional circumstances)
  • You have investigated and confirmed that there is a fire or physical signs of a fire. A 999 call must be made in both cases

The surprising announcement follows the decision not to respond to commercial premises between the hours of 09:00 and 17:00, Monday to Friday, back in May 2015.

The reasons for the changes to the policy come after last year’s call out statistics.

In 2014, GFRS attended more than 1,700 emergency calls to fire alarm activations, 98% of these were false alarms. This diverts vital emergency resources from attending real emergencies and each blue light, vehicle movement increases the risk to pedestrians, road users and firefighters.

To help keep your premises safe GFRS advises that all staff and keyholders should be trained to safely investigate the activations of the fire alarm system.

CIA offers a comprehensive keyholding and alarm response service so we are able to respond in the situations outlined above, limiting the potential risk to your staff members. For more information about our products and services please contact us.


GFRS Call out leaflet