Project Description

Technical Co-Ordinator

Reporting to: Service Manager

Hours: 7:30am – 5pm Monday to Friday

Example Duties:

  • Telephone technical support for clients and engineers
  • Diary management of Corrective Maintenance Team
  • Proactively review, interpret and action all Central Station Reports
  • Offer clients advice on preventing issues from re-occurring
  • All calls to be logged on CASH database – this will ensure all calls are charged / serve as record
  • When liaising with clients, ensure all details are valid, especially e-invoicing
  • When liaising with clients, prompt & process outstanding payments
  • Advise clients of call charges prior to engineer site attendance
  • Review every call docket identifying if any further works are required – this must be implemented & forwarded to Service Sales
  • Ensure all calls are followed through to completion (no later than the end of the day) to facilitate the invoicing process
  • Order stock for Service & Small Works Engineers
  • Log faulty goods & returns
  • Ensure the engineering team complete call reports, including details of parts used & money collected
  • Where possible, encourage engineers to replace equipment when on site – liaise with the client advising them a replacement is required / cost to do so in place of a return call
  • Ensure engineers carry sufficient kit in their vehicles to prevent future visits
  • Maintain a visual aid / board for the Service Department, identifying key targets & performance statistics, pending jobs

Key Requirements:

  • Confident communicator
  • At least 5 years technical experience in Intruder, CCTV, Access and Fire
  • Competent computer skills
  • Organised with good attention to detail
  • Problem solver
  • No criminal convictions

The role is based at our Cirencester Head Office.